How to Withdraw and make a Deposit Money on Exness
Managing your funds efficiently is a key aspect of trading on Exness. Whether you're depositing money to start trading or withdrawing your profits, understanding the processes involved is essential for a smooth trading experience.
This guide provides a comprehensive overview of how to deposit and withdraw money on Exness, ensuring that you can handle your transactions seamlessly and efficiently.
How to Withdraw money from Exness
Withdrawal rules
Withdrawals can be made any day, any time giving you round-the-clock access to your funds. You can withdraw funds from your account in the Withdrawal section of your Personal Area. You may check the status of the transfer under Transaction History at any time.
However, be aware of these general rules for withdrawing funds:
- The amount you can withdraw at any time is equal to your trading account’s free margin shown in your Personal Area.
- A withdrawal must be made using the same payment system, same account, and same currency used as for the deposit. If you have used a number of different payment methods to deposit funds into your account, withdrawals are to be made to those payment systems in the same proportion as the deposits were made. In exceptional cases this rule may be waived, pending account verification and under strict advice of our payment specialists.
- Before any profit can be withdrawn from a trading account, the full amount that was deposited into that trading account using your bank card or Bitcoin must be completely withdrawn in an operation known as a refund request.
- Withdrawals must follow the payment system priority; withdraw funds in this order (bank card refund request first, followed by bitcoin refund request, bank card profit withdrawals, then anything else) to optimize transaction times. See more about this system at the end of this article.
These general rules are very important, so we’ve included an example to help you understand how they all work together:
You’ve deposited USD 1 000 total into your account, with USD 700 with a bank card and USD 300 with Neteller. As such, youll only be allowed to withdraw 70% of the total withdrawal amount with your bank card and 30% through Neteller.
Lets assume that you’ve earned USD 500 and wish to withdraw everything, including profit:
- Your trading account has a free margin of USD 1 500, making up the total of your initial deposit and subsequent profit.
- You will first need to make your refund requests, following the payment system priority; i.e. USD 700 (70%) refunded to your bank card first.
- Only after all refund requests are complete can you withdraw profit made to your bank card following the same proportions; USD 350 profit (70%) to your bank card.
- The purpose of the payment priority system is to ensure that Exness follows financial regulations forbidding money laundering and potential fraud, making it an essential rule without exception.
How to Withdraw Money
Electronic Payment Systems
Electronic payments are growing to be exceedingly popular because of their speed and convenience to the user. Cashless payments save time and are also very easy to perform. Below is the tutorial for withdrawing via E-payments.1. Select the payment you wish to use from the Withdrawal section of your Personal Area, such as Skrill.
2. Select the trading account you would like to withdraw funds from, and enter your Skrill account email; specify the withdrawal amount in your trading account currency. Click Continue.
3. A summary of the transaction will be shown. Enter the verification code sent to you either by email or SMS depending on your Personal Area security type. Click Confirm.
4. Congratulations, your withdrawal will now begin processing.
Note: If your Skrill account is blocked, please contact us via chat or email us at [email protected] with proof that the account has been blocked indefinitely. Our finance department will find a solution for you.
Bank Cards
*Minimum withdrawal for refunds is USD 0 for web and mobile platforms, and USD 10 for the Social Trading app.**Minimum withdrawal for profit withdrawals is USD 3 for web and mobile platforms, and USD 6 for the Social Trading app. Social Trading is unavailable for clients registered with our Kenyan entity.
***The maximum profit withdrawal is USD 10 000 per transaction.
Please note that the following bank cards are accepted:
- VISA and VISA Electron
- Mastercard
- Maestro Master
- JCB (Japan Credit Bureau)*
*The JCB card is the only bank card accepted in Japan; other bank cards cannot be used.
1. Select Bank Card in the Withdrawal area of your Personal Area.
2. Complete the form, including:
b. Choose the trading account to withdraw from.
c. Enter the amount to withdraw in your account currency.
Click Continue.
3. A transaction summary will be presented; click Confirm to continue.
4. Enter the verification code sent to you either by email or SMS (depending on your Personal Area security type), then click Confirm.
5. A message will confirm the request is complete.
If your bank card has expired
When your bank card has expired and the bank has issued a new card linked to the same bank account, the refund process is straightforward. You may submit your refund request in the usual way:
- Go to Withdrawal in your Personal Area and select Bank card.
- Select the transaction related to the expired bank card.
- Proceed with the withdrawal process.
However, if your expired card isn’t linked to a bank account because your account has been closed, you should contact the Support Team and provide proof regarding this. We will then inform you what you should do to request a refund on another available Electronic Payment System.
If your bank card has been lost or stolen
In the event that your card has been lost or stolen, and can no longer be used for withdrawals, please contact the Support Team with proof regarding the circumstances of your lost/stolen card. We can then assist you with your withdrawal if the necessary account verification has been satisfactorily completed.
Bank Transfers
Find out how you can use bank transfers to withdraw funds with your Exness trading account.
1. Choose Bank Transfer in the Withdrawal section of your Personal Area.
2. Select the trading account you would like to withdraw funds from and specify the withdrawal amount in your account currency. Click Continue.
3. A summary of the transaction will be shown. Enter the verification code sent to you either by email or SMS depending on your Personal Area security type. Click Confirm.
4. On the next page you’ll need to select/provide some information, including:
a. Bank name
b. Bank account type
c. Bank account number
5. Click Confirm once the information is input.
6. A screen will confirm the withdrawal has been completed.
Bitcoin (BTC) - Tether (USDT)
Crypto withdrawals are available 24/7 at Exness. In this article, we’ll show you how you can withdraw bitcoin from Exness to your personal Bitcoin wallet.1. Go to the Withdrawal section in your Personal Area and click Bitcoin (BTC).
2. You will be asked to provide an external Bitcoin wallet address (this is your personal Bitcoin wallet). Find your external wallet address displayed in your personal Bitcoin wallet, and copy this address.
3. Enter the external wallet address, and the amount you wish to withdraw, then click Continue.
Take care to provide this exact or funds may be lost and irrecoverable and the withdrawal amount.
4. A confirmation screen will show all the details of your withdrawal, including any withdrawal fees; if you are satisfied, click Confirm.
5. A verification message will be sent to your Exness account’s security type; enter the verification code and then click Confirm.
6. One last confirmation message will notify you that the withdrawal is complete and being processed.
See two withdrawal transactions instead of one?
As you are already aware, withdrawal for Bitcoin works in the form of refunds (similar to bank card withdrawals). Therefore, when you withdraw an amount that is more than the non-refunded deposits, the system internally splits that transaction into a refund and a profit withdrawal. This is the reason you see two transactions instead of one.
For example, say you deposit 4 BTC and make a profit of 1 BTC from trading, giving you a total of 5 BTC in total. If you withdraw 5 BTC, you will see two transactions - one for an amount of 4 BTC (refund of your deposit) and another for 1 BTC (profit).
Wire Transfers
1. Go to the Withdrawal section of your Personal Area and select Wire Transfer (via ClearBank).
2. Choose the trading account you would like to withdraw funds from, and choose your withdrawal currency and the withdrawal amount. Click Continue.
3. A summary of the transaction will be shown. Enter the verification code sent to you either by email or SMS depending on your Personal Area security type. Click Confirm.
4. Complete the presented form, including bank account details and the beneficiary’s personal details; please ensure every field is filled in, then click Confirm.
5. A final screen will confirm that the withdrawal action is complete and the funds will reflect in your bank account once processed.
Frequently Asked Questions (FAQ)
Withdrawal fees
No fees are charged when withdrawing, but some payment systems may impose a transaction fee. It’s best to be aware of any fees for your payment system before deciding to use it for deposits.
Withdrawal processing time
The vast majority of withdrawals by Electronic Payment Systems (EPS) are performed instantly, understood to mean that the transaction is reviewed within a few seconds (up to a maximum of 24 hours) without manual processing. Processing times can vary based on the method used, with the average processing typically the length of time to expect, but it is possible to take the maximum length shown below this (Up to x hours/days, for example).If the stated withdrawal time is exceeded, please contact the Exness Support Team so we can help you troubleshoot.
Payment System Priority
To ensure your transactions reflect in a timely manner, do note the payment system priority put in place to provide efficient service and comply with financial regulations. This means that withdrawals through the listed payment methods should be done in this priority:
- Bank card refund
- Bitcoin refund
- Profit withdrawals, adhering to the deposit and withdrawal ratios explained previously.
Grace period and withdrawals
Within the grace period, there is no limitation on how much funds can be withdrawn or transferred. However withdrawals cannot be made using these payment methods:- Bank Cards
- Crypto Wallets
- Perfect Money
What should I do if the payment system used for the deposit is not available during the withdrawal?
If the payment system used for deposit is not available during withdrawal, please contact our Support Team via chat, email, or call, for an alternative. We will be happy to help you out.Note that while this is not an ideal situation, at times we may need to switch off certain payment systems due to maintenance issues on the provider’s end. We regret any inconvenience caused and are always ready to support you.
Why do I get an “insufficient funds” error when I withdraw my money?
There may not be enough available funds in the trading account to complete the withdrawal request.Please confirm the following:
- There are no open positions on the trading account.
- The trading account selected for the withdrawal is the correct one.
- There are enough funds for withdrawal in the chosen trading account.
- The conversion rate of the currency selected is causing an insufficient amount of funds to be requested.
For further assistance
If you have confirmed these and still get an “insufficient funds” error, please contact our Exness Support Team with these details to be assisted:
- The trading account number.
- The name of the payment system you are using.
- A screenshot or photo of the error message you are receiving (if any).
How to make a Deposit on Exness
Deposit Tips
Funding your Exness account is quick and simple. Here are some tips for hassle-free deposits:
- The PA displays payment methods in groups of ones which are readily available for use and those that are available post account verification. In order to access our complete payment method offering, make sure your account is fully verified, meaning that your Proof of Identity and Proof of Residence documents are reviewed and accepted.
- Your account type may present a minimum deposit required to begin trading; for Standard accounts the minimum deposit depends on the payment system, while Professional accounts have a set minimum initial deposit limit starting from USD 200.
- Double-check minimum deposit requirements for using a specific payment system.
- The payment services you use must be managed under your name, the same name as the Exness account holder.
- While choosing your deposit currency, remember that you will need to make withdrawals in the same currency chosen during the deposit. The currency used to deposit does not need to be the same as your account currency, but note that exchange rates at the time of transaction do apply.
- Finally, whichever payment method you are using, please double-check that you haven’t made any mistakes when you entered your account number, or any important personal information required.
Visit the Deposit section of your Personal Area to deposit funds into your Exness account, any time, any day, 24/7.
How to Deposit on Exness
Electronic Payment Systems (EPS)
Electronic payments are growing to be exceedingly popular because of their speed and convenience to the user. Cashless payments save time and are also very easy to perform.Currently, we accept deposits through:
- Neteller
- WebMoney
- Skrill
- Perfect Money
- Sticpay
Visit your Personal Area to see the available payment methods, as some may not be available in your region. If a payment method is shown to be recommended, then it has a high rate of success for your registered region.
1. Click on the Deposit section.
4. Enter the currency and amount of your deposit and click "Continue".
5. Double check your deposit details and click "Confirm".
6. You will be redirected to the website of your chosen payment system, where you can complete your transfer.
Bank Cards
Before making your first deposit using your bank card, you need to fully verify your profile.
Note: payment methods requiring profile verification before use are grouped separately in the PA under the Verification required section.
The minimum deposit amount with a bank card is USD 10 and maximum deposit amount is USD 10 000 per transaction, or the equivalent in your account currency.
Bank cards cannot be used as a payment method for PAs registered to the Thailand region.
Please note that the following bank cards are accepted:
- VISA and VISA Electron
- Mastercard
- Maestro Master
- JCB (Japan Credit Bureau)*
*The JCB card is the only bank card accepted in Japan; other bank cards cannot be used.
2. Complete the form including your bank card number, cardholder’s name, expiry date, and the CVV code. Then, select the trading account, currency and deposit amount. Click Continue.
3. A summary of the transaction will be displayed. Click Confirm.
4. A message will confirm the deposit transaction is complete.
In some cases, an additional step to enter an OTP sent by your bank may be required before the deposit transaction is completed. Once a bank card has been used to deposit, it is automatically added to your PA and can be selected in step 2 for further deposits.
Bank Transfer/ATM Card
1. You can top up your Exness account for free with a Bank Transfer/ ATM Card. Go to the Deposit section in your Personal Area, and select Bank Transfer/ATM Card.
2. Select the trading account you would like to top up and the desired deposit amount noting the currency required, and then click Continue.
3. A summary of the transaction will be presented to you; click Confirm to continue.
4. Select your bank from the list provided.
a. If your bank appears greyed out and unavailable, then the amount input at step 2 falls outside of that bank’s minimum and maximum deposit amounts.
5. The next step will depend on your chosen bank; either:
a. Log into your bank account and follow the on-screen instructions to complete the deposit.
b. Complete the form including your ATM card number, account name, and card expiration date, then click Next. Confirm with the OTP sent and click Next to complete the deposit.
Bitcoin (BTC) - Tether (USDT ERC 20)
Before you top up your funds on Exness, please keep in mind that Exness currently supports the following cryptocurrencies: BTC, USDT, USD Coin.1. Go to the Deposit section in your Personal Area, and click Bitcoin (BTC).
2. Click Continue.
3. The assigned BTC address will be presented, and you will need to send the desired deposit amount from your private wallet to the Exness BTC address.
4. Once this payment is successful, the amount will reflect in your chosen trading account in USD. Your deposit action is now complete.
Wire Transfers
1. Select Wire Transfer from the Deposit area in your Personal Area.
2. Select the trading account you would like to deposit into, as well as the account currency and deposit amount, then click Continue.
3. Review the summary presented to you; click Confirm to continue.
4. Complete the form including all critical information, and then click Pay.
5. You will be presented with further instructions; follow these steps to complete the deposit action.
Frequently Asked Questions (FAQ)
Deposit fees
Exness does not charge commission on deposit fees, though it is always best to double-check the conditions of your chosen Electronic Payment System (EPS) as some may have service fee charges from the EPS service provider.
Deposit processing time
Processing times can vary based on the payment method you used to deposit funds. All available methods will be shown to you in the Deposit section of your Personal Area.
For most payment systems offered by Exness, the deposit processing time is instant, understood to mean that the transaction is carried out within a few seconds without manual processing.
If the stated deposit time has been exceeded, please contact the Exness Support Team.
How can I be sure that my payments are safe?
Keeping your funds secure is very important, so safeguards are put in place to ensure this:1. Segregation of client funds: your stored funds are kept separate from company funds, so that anything that may affect the company will not affect your funds. We also make certain that funds stored by the company are always greater than the amount stored for clients.
2. Verification of transactions: withdrawals from a trading account require a one-time PIN to verify the account owner’s identity. This OTP is sent to the registered phone or email linked to the trading account (known as a security type), ensuring transactions can only be completed by the account owner.
Do I need to deposit real money when trading on a demo account?
The answer is No.When you register with Exness through the web, you will automatically be given a demo MT5 account with USD 10,000 virtual funds which you can use to practice your hand at trading. Furthermore, you can create additional demo accounts which have a preset balance of USD 500 which can be changed during account creation and even afterwards.
Registering your account on the Exness Trader app will also give you a demo account with a balance of USD 10,000 ready to use. You can add or deduct this balance using the Deposit or Withdrawal buttons respectively.
